Faculty Profile

Dr. Vivek Agrawal
Associate Professor
Institute of Business Management

Contact Details:

Email: vivek.agrawal@gla.ac.in
Contact Number: 8979949444

Education Qualifications:

2015      Ph.D, GLA University, Mathura, India.

2008      Master of Business Management, C S J M University, Kanpur, India 

2006     Bachelor of Commerce  M J P Rohillkhand University, Bareilly, India

Professional Experience: 

  • 9 years Teaching/Research experience in the field of Management.

Ph.D. Thesis Supervised

Awarded/ Completed                   :              NIL

In Process                                         :            02

Conferences and Publication


  • Agrawal, V., Agarwal, S. & Agrawal, A. (2017). Perception of employees towards e-learning service quality: Exploratory Factor Analysis. Industrial and Commercial Training, Vol. 49 (7/8), ISSN 1758-9401
  • Agrawal. V., Agrawal A.M. & Mohanty, R. (2017). Application of fuzzy MCDM in Supplier Selection of Fertilizer Manufacturing Industry. International Journal of Business Performance and Supply Chain Modelling, Vol. 9 (2), ISSN 1758-9401
  • Agrawal, V., Agrawal, A. & Agarwal S. (2016). Assessment of Factors for E-learning: An Empirical Investigation. Industrial and Commercial Training. Vol. 48 (8), ISSN 0019-7858
  • Agrawal V., Tripathi V. & Agrawal A. M. (2015). Methodology for Evaluating Service Quality of Public Transport: Case of India. Journal of Supply Chain Management Systems. Vol 4 (1&2), ISSN 2277-1387.
  • Agrawal V., Tripathi V. & Seth N. (2014). Scale Development for measuring E-service Quality in Banking. International Journal of Social, Behavioural, Educational, Economic and Management. Vol 8 (12), ISSN 1307-6892.
  • Agrawal V., Tripathi V. & Seth N. (2014). A Conceptual Framework on Review of E-Service Quality in Banking Industry. International Journal of Social, Behavioural, Educational, Economic and Management. Vol 8 (12), ISSN 1307-6892.
  • Agrawal V., Tripathi V. & Seth N. (2014). A Critical Review on E-Service Quality Dimensions. Advances in Economics and Business Management. Vol 1 (3), ISSN 2394-1545.
  • Agrawal V., Tripathi V. & Tripathi V. (2013). Trust, Image and Association, Affecting Loyalty towards Telecom Service Providers in India:  A Study on BSNL. International Journal of Management and Social Science Research. Vol 2 (1), ISSN 2319-4421.
  • Agrawal V., Tripathi V. & Agrawal S. (2012). Measuring Relation among E-service Quality, Customer’s Satisfaction and Intention to Purchase: An Investigative Study on Customers of Online Air Ticket Service in India. International Journal of Marketing and Technology. Vol 2 (12), ISSN 2249-1058.
  • Tripathi V., Agrawal V., & Agrawal S. (2012). Reverse Logistics and Environment Empathy In Reference to the E-Waste - A Qualitative Analysis. International Journal of Entrepreneurship & Business Environment Perspectives. Vol. 1 (1), ISSN 2279-0926.
  • Tripathi V., Agrawal S., & Agrawal V. (2012). Organizational Commitment The Employee’s Psychological Attachment to the Organization. BIZ n Bytes Journal of Applied Management & Computer Science. Vol. 1, ISSN 0976-0458.
  • Yadav P., Agrawal V. & Tripathi V. (2011). Impact of Male Celebrities Endorsing Cosmetics Brands. MTC Global Journal of Management and Entrepreneurship. Vol. 1 (3), ISSN 2231-3710

Paper Presentation:

  • Agrawal V., Agrawal A. & Agrawal A. M. (2015). EFA-FTOPSIS Based Assessment of SQ: Case of Shopping Websites. 7th International Conference On Quality, Reliability, Infocom Technology and Business Operations (Trends & Future Directions), December, 2015 Delhi University, Delhi.
  • Agrawal S., Lenka U. & Agrawal V. (2015). Student’s Perception Towards E-Learning: An Analysis of Indian Universities. Third PAN-IIM World Management Conference, India : The Next Decade, December,  2015, IIM Indore, Madhya Pradesh, India
  • Yadav, S., Agrawal V. & Tripathi V. (2015). Consumer Trust in Service Marketing. National Conference on e-Buzz-THE X-FACTOR, Organized by GLA University, Mathura March 2015.
  • Agrawal S., Tripathi V. & Agrawal V. (2013). A Conceptual Study on Customer Satisfaction through HRM Practices. National Conference – Sustaining Success: A tight Rope Walk, organized by GLA University February 2013.
  • Agrawal V., Tripathi V. & Seth N. (2012). An Investigative Study on Exploring the Factors on the Customer Loyalty in Telecom Sector: Special Reference to Bharat Sanchar Nigam Limited, India. National Conference - Back to Basics:  Business Excellence Model in New Millennium, organized by GLA University February 2012
  • Tripathi V. & Agrawal V. (2011). Addressing Challenges And Opportunities In Primary Education In India: Towards Leading Change. National Conference Leading Change: The Revolving Dynamics organized by GLA University February 2011.

Chapter in Books

  • Agrawal S., Lenka U. & Agrawal V. (2016) – An Empirical Investigation of Self-Confidence of Indian Women Entrepreneurs. Emerging Themes in Strategy, ISBN – 978-91-85965-80-7 (Published by McGraw Hill)
  • Agrawal V., Tripathi V. & Seth N. (2016) – B-School Selection by Fuzzy TOPSIS and AHP. Innovative Solutions for Implementing Global Supply Chains in Emerging Markets, ISBN 978-1-4666-9795-9 (Published by IGI GLOBAL)

Paper in International Proceedings

  • Agrawal V., Agarwal S. & Agrawal A. M. (2017). Employee Perception towards E-Learning Service Quality. The Sixth International Conference on Advancement of Development Administration 2017
  • Agarwal S., Agrawal V. & Agrawal A. M. (2017). Role of Motivational Factors for the Success of Female Entrepreneurs. The Sixth International Conference on Advancement of Development Administration 2017
  • Agrawal V., Agarwal S. & Agrawal A. M. (2016). ISM-Based Modeling of Supply Chain Management Enablers. XX Annual International Conference of Society of Operations Management (SOM-2016: Operations for Sustainable Development). ISBN 978-1-78635-418-1
  • Agrawal V., Tripathi V. & Seth N. (2015). E-SQ Index of Banking: Multiple Regression Approach.  Based Model on Factors of Agility in Supply Chain. International Conference on Research and Business Sustainability (ICRBS-2015). ISBN 978-93-84935-59-7 (Published by Excellent Publishing House).
  • Agrawal V., Agrawal A. M. & Tripathi V. (2015). ISM Based Model on Factors of Agility in Supply Chain. 57th National Convention of Indian Institutions of Industrial Engineering  & 3rd International Conference on Industrial Engineering (ICIE-2015). ISBN 978-93-84935-56-6 (Published by Excellent Publishing House).

Workshop Attended:

  1. Attended seven day workshop on Qualitative Research Methods held on 18th October, 2016-24th October, 2016, organized by School of Management Studies, MNNIT, Allahabad.
  2. Attended one day Workshop on Estimating Test-Retest Reliability: Multivariate Modeling by Dr. Debdulal Dutta Roy, Indian Statistical Institute, Kolkata, jointly organized by IIFM, Bhopal, NAOP on 11th December 2014.
  3. Attended two months Summer Faculty Research Fellow Program Under the Mentorship of Dr. Seema Sharma (Associate Professor, IIT Delhi) organized by CEP-IIT Delhi from 16th May to 08th July 2014.
  4. Attended five days FDP program on Advanced Data Analysis in Management at IIT Delhi from 21 to 25 October 2013.
  5. Attend a five days FDP program on Intellectual Property Rights sponsored by AICTE at IIT Delhi from 18 to 22 July 2011.
  6. Three days Star Prime Train the Trainer Program conducted by Sumesh Kumar Khatua and Manas Tyagi from Infosys from 9th May 2011 to 11th May 2011.
  7. Attended a workshop on SPSS organized by GLA Institute of Business Management Mathura.
  8. Attended workshop on “Social Constructions & Relational Practice” held on 10-11 December 2009, organized by G.L.A. Institute of Technology and Management, 
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